Olilo Free Monthly Service Draw

The promoter is Olilo UK & Ireland Ltd, trading as Olilo, a company registered in England and Wales under company number 16352417. Its registered address is Lancaster House, Amy Johnson Way, Blackpool, England, FY4 2RP ("Olilo", "we", "us").

The promotion consists of three monthly prize draws:

• September draw: 20 September 2026;
• October draw: 20 October 2026; and
• November draw: 20 November 2026.

One winner will be selected in each monthly draw.

To be entered into a monthly draw, a customer must meet the eligibility requirements at 11:59pm on the 19th day of that month.

Any Christmas promotion held during December will be a separate promotion governed by its own terms and conditions.

Each monthly draw is open to Olilo consumer and prosumer customers who:

• are aged 18 or over;
• have an active, chargeable Olilo broadband or L2TP service that is supplied and billed directly by Olilo at 11:59pm on the 19th day of the relevant month;
• are the named account holder;
• have an account that is not suspended, terminated or overdue for payment when the winner is selected. Eligibility may be re-checked immediately before the prize is awarded; and
• have their eligible Olilo service installed in the United Kingdom.

Business, wholesale and reseller customers are excluded.

Olilo employees, members of their immediate families and anyone professionally connected with administering the promotion are also excluded.

Where an account has more than one authorised user, the entry belongs to the named account holder. Any prize will be awarded to the named account holder and not to an additional or authorised user.

Every eligible consumer and prosumer customer will be entered automatically into the relevant monthly draw. Customers do not need to register, complete a form or take any other action.

Each eligible account will receive one entry per monthly draw, regardless of the number of services or connections held on that account.

For the avoidance of doubt, customers do not receive additional entries for holding multiple services, paying by a particular method, referring customers or taking any particular action.

No additional charge is made for entry. Olilo's normal service prices are not increased or otherwise affected by the promotion. Customers are not required to upgrade, renew or purchase an additional service to participate.

Customers may opt out by emailing [email protected] before 11:59pm on the 19th day of the relevant month. Opting out will not affect their Olilo service.

One prize will be awarded in each monthly draw:

• Non-L2TP customers: the winner will receive account credit equal to one monthly recurring charge for their eligible broadband service.
• L2TP customers: the winner will receive account credit equal to two consecutive months of the recurring L2TP service charge.

The prize will be calculated using the actual recurring charge for the winner's eligible broadband or L2TP service as at 11:59pm on the 19th day of the relevant month, including VAT where applicable.

The prize covers the eligible broadband or L2TP service only. It does not include charges for add-ons, enhanced features or additional services, including:

• business SLA options;
• static IP addresses or IP address blocks;
• hardware purchases or rental;
• telephone calls or usage-based charges;
• installation or activation charges;
• support packages;
• early termination charges;
• overdue balances; or
• services supplied by another provider.

Any promotional discount already applied to the eligible broadband or L2TP service will be taken into account when calculating the credit. The winner will receive account credit equal to the amount they would actually have been charged for the eligible service, excluding add-ons.

The credit will be applied to the winner's Olilo account. For an L2TP winner, the credit will equal two consecutive months of the recurring L2TP service charge.

The prize is personal to the winning account, cannot be transferred and has no cash alternative. It cannot be used to settle an overdue balance.

If a winner cancels, transfers, suspends or otherwise stops their eligible service before the full promotional credit has been used, any unused credit will be forfeited.

Promotional credit supplied by Olilo has no cash value. It will not be refunded, transferred, exchanged or paid to the customer, whether in full or on a pro-rata basis. This does not affect any refund or account credit the customer may otherwise be legally entitled to receive for amounts they have personally paid.

The winner of each monthly draw will be selected at random from all eligible accounts using a verifiably random computer process.

The draws will take place on:

• 20 September 2026;
• 20 October 2026; and
• 20 November 2026.

If circumstances outside Olilo's reasonable control prevent a draw from taking place on its scheduled date, it will take place as soon as reasonably possible afterward.

Olilo will retain appropriate records demonstrating that each selection was conducted fairly and randomly.

A customer may win no more than once during this three-month promotion. If a previous winner is selected again, another eligible customer will be drawn.

We will contact each winner using the email address or telephone number registered to their Olilo account within five working days of the draw.

We will make reasonable efforts to contact the winner. If we cannot contact them within 14 days, if they are subsequently found to be ineligible, or if they decline the prize, we may select a replacement winner using the same random process.

No fee or additional purchase will be required to claim the prize.

We may publish the surname and county or general service area of the winner to demonstrate that a valid award has taken place, where permitted or required by applicable advertising rules.

A winner may request that this information is not published, or that less information is published, by contacting [email protected]. We will take such requests into account unless we are required to disclose the information by law or a regulator.

We may still be required to provide winner information to the Advertising Standards Authority or another relevant regulator upon request.

We will not publish a winner's full address, account number, package or technical service details.

We will use customer information only as reasonably necessary to administer the promotion, check eligibility, select and contact winners, apply prizes and comply with our legal and regulatory obligations.

Personal information will be handled in accordance with the Privacy Notice applicable to the customer's service:

• Consumer customers: consumer.olilo.co.uk/privacy
• Prosumer customers: olilo.co.uk/privacy

Privacy questions may be sent to [email protected]. Olilo's Data Protection Officer can be contacted at [email protected].

Olilo reserves the right to withhold or withdraw a prize where it reasonably believes that a customer:

• was not eligible;
• supplied false or misleading information;
• manipulated or attempted to manipulate the promotion; or
• acted fraudulently or unlawfully.

Our decision regarding eligibility and administration is final, but this does not affect a customer's statutory rights.

Olilo may amend, suspend or cancel the promotion where circumstances outside its reasonable control make this necessary.

We will not make changes that unfairly disadvantage customers who were eligible for, or entered into, a monthly draw that has already closed. Where reasonably possible, material changes will be published on our website or communicated directly to affected customers.

Nothing in these terms requires Olilo to continue the promotion after the November 2026 draw.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or a customer's statutory consumer rights.

Subject to the above, Olilo will not be responsible for losses arising from circumstances outside its reasonable control.