Brillband document
Brillband Price Guide
This Brillband document continues to apply to your Brillband service and is kept here for reference as Brillband customers move to Olilo.
On this page, you’ll find a full breakdown of our pricing. Everything from your ultrafast 900Mbps package to any optional add-ons.
Because transparency is what we do.
| Feature | Price | Details |
|---|---|---|
| 900Mbps package | From £25.00 per month | Enjoy our 900Mbps broadband from just £25.00 per month. The monthly charge starts from the date you first get connected. |
| eero 7 router | £0.00 | We provide you with a router free of charge. It’s on loan, so we’ll kindly ask you to return it at the end of your contract or if you cancel your service. |
| eero secure | £0.00 | As a Brillband customer, you’ll benefit from eero Secure features at no additional cost. These features provide security for your connection. Please note that additional features from “eero Secure Plus” may have a cost. |
| Standard installation | £0.00 | If your home requires installation, we will cover it free of charge. However, any specific requests like installation more than 20 meters from the fibre entry point or equipment relocation will come at a cost. |
| Engineer call-out | £147.00 | In case of a genuine network problem, most of the time, Brillband will cover the engineer call-out fee. However, if the fault is caused by your own equipment or your actions, you may be charged. You may also be charged if no fault is found. |
| Missed appointment | £81.00 | Missed appointment charges may apply when the customer is not present at the agreed appointment time and/or the engineer cannot access the property, even if the customer is present. |
| Change of address | £0.00 | No extra charge for changing your address! Moving home can be expensive, but we’ve got you covered. We won’t charge you anything to move your broadband connection to your new address. |
| Relocation of equipment | £165.00 | If you need to relocate your equipment after the original installation, a relocation fee will apply. Our engineers will confirm your satisfaction with the location of all equipment before and after the installation. |
| Non-returned router | £105.00 | If you don’t return the router provided at the end of your contract, there will be a non-returned router fee. We kindly request the router back within 30 days of our request. |
| Incomplete router | £5.00 | If your router is returned with missing or damaged components, such as cables or packaging, there will be an incomplete router fee. |
| Late payment | £0.00 | We understand that life happens, and bills can’t always be paid on time. That’s why we won’t apply a late payment fee to your account for overdue payments. However, if a payment remains overdue for more than 4 weeks, your internet connection will be restricted until payments are up to date. |
| Termination | Unpaid monthly payments + router non-returned fee | If a payment is overdue for a prolonged period, we will charge all overdue payments along with the cost of a non-returned router. We don’t want this to happen, so please reach out to us if you’re having difficulties paying. |
| Early contract exit | Contracted months remaining x monthly broadband charge | If you request to exit your contract early, there will be an early contract exit fee. This fee is calculated by multiplying the number of months remaining in your contract by the monthly broadband charge. |
Questions about how this applies during the move to Olilo? Read the Brillband customer FAQs or email support@olilo.co.uk.