Promotional Terms and Conditions

We want our broadband offers to be fair, easy to understand and with no nasty surprises.

We've laid out all the terms and conditions for all of our current offers below. If you have any further questions please email the team at support@olilo.co.uk.

• This offer is available to new residential customers placing an order on 12-month Broadband Contracts for the Feast 900 plan only.
• This offer is available for new customers only, living in eligible areas served by the CityFibre or Openreach network.
• Customers signing up to Feast 900 (900Mbps download speed) will be entitled to a £50 Amazon Gift Card.
• The offer applies to the specific broadband and related services listed only. The gift card will be emailed to the customer's registered email address within 90 days of the service going live (activation), so long as the account is not in arrears and the customer has successfully paid their first two monthly bills.
• Eligible customers can claim a maximum of one offer at any given time and cannot claim a different offer in conjunction with this one.
• Where a customer requests to downgrade their service within the minimum period of their contract term, Olilo reserves the right to recover the cost of the gift card as part of the new charges for the downgraded services, which will be notified to you prior to agreeing to any downgrade.
• Where a customer upgrades their service after placing an order, the value of the original gift card will not change. No gift card eligibility where a customer downgrades or cancels their service after placing an order.
• Gift cards are e-cards and will be dispatched to customers' registered correspondence email address.
• Only one voucher will be delivered per person.
• Please check the redemption instructions and terms and conditions of your chosen voucher before making your choice.
• Vouchers should be treated like cash and kept securely. They cannot be replaced if lost or stolen.
• If you have any questions or have not received your voucher and 90 days have passed since your service went live, please contact support@olilo.co.uk.
• Amazon Gift Cards are subject to Amazon's terms and conditions. Please see Amazon.co.uk terms for more information.
• We reserve the right to amend, cancel, or suspend this offer at any time without notice to you.
• The 12-month Broadband Contract is provided on our standard terms and conditions (olilo.co.uk/terms) which includes an obligation to pay an early release fee if you terminate the contract before the minimum period has expired.
• Our standard broadband terms apply, see olilo.co.uk/terms.